Delivery
Home Sensations employs City Link, Parcel Force and Fastway Couriers to deliver your order. Delivery for ready made items is within three working days (Monday - Friday, excluding Bank Holidays), although we aim to despatch all orders within 24 hours for next working day delivery. Please note, that if for some reason the item(s) you have ordered are unavailable we will contact you, as soon as we become aware, by phone or e-mail to let you know. At this point you have to choice to amend or cancel your order. Delivery for made to measure products is 5-7 working days.
Please take the time to read the delivery section of our terms.
Delivery is charged at £ 4.99 per order for most parts Britain. Deliveries to Northern Ireland, the English Islands, and offshore Scotland and the Scottish Highlands will incur additional charges. Delivery to these can take an additional 2 –3 days. Please see the table below to see if your postcode is affected.
Scottish Highland Mainland - £ 16.95
IV3 - IV40, IV52 - IV54, IV63
KW1 - KW14
PA20 - PA40
PH19 - PH40, PH60
SCOTTISH ISLANDS - £ 40.95
All HS (Western Isles)
IV41 - IV51, IV55 - IV56 (Skye)
KA27 (Arran), KA28 (Millport)
KW15 - KW17 (Orkney)
PA41 (Gigha), PA42 (Islay), PA60 (Jura), PA61 (Colonsay), PA62 - PA67 (Mull), PA77 (Tiree), PA78 (Coll)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
All ZE (Shetlands)
Northern Ireland = £ 16.95 Republic of Ireland = £ 40.95
Guernsey/Jersey/Isles of Scilly and Isle of Man = £ 40.95
Isle of Wight = £ 11.95
Deliveries for Southern Ireland are charged at £ 40.95.
At the moment we cannot deliver to any BFPO addresses.
Please note when placing your order make sure the delivery address is where someone will be available to sign for your parcel(s). City Link/Fastway couriers will not automatically leave the parcel without a signature or leave it with a neighbour. We can deliver to your work address. In the event that you cannot have your order delivered to your work address and you will not be in at your Home Address you can instruct us to leave your order with a neighbour.
If you are not in at the time of delivery City Link/Fastway Couriers will leave a card and it will be Your responsibility to contact City Link to arrange a new delivery date. Delivery will be automatically re-attempted the next working day unless City Link are advised otherwise by you. If you are not in the second time you will have the choice of collecting the parcel from City Links depot or paying a 3rd delivery charge of £ 4.40. City Link/Fastway courier will hold the parcel for a maximum of 5 days, after this time it is returned to us at a cost of £ 11.95. This cost will be passed onto you as well as a re-delivery charge of £ 4.99 when we send the goods back out.
Returns Policy - Ready Made Products
In the unlikely event that you are not satisfied with your item/s you have the right to return unopened goods within 7 days from date of receipt if not satisfied and you will be liable for their own carriage costs. The item/s must be returned in the same condition as received. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. If the goods are damaged when returned to us it is your responsibility to claim from the company used to send the goods back to us. Customers must arrange own carriage for the return of goods. Please note that refunds will be for goods only and will not include any carriage costs paid to us. We shall never accept returns when the goods have been trimmed or altered - it is the customer’s responsibility to check for any damages prior to making alterations.
Faulty goods, goods damaged in transit by our carrier or goods sent in error will be replaced.
Returns Policy - Made To Measure Products
Returns are no accepted for made to measure products, if a product arrives damaged then Home Sensations Ltd will replace the product on a like for like basis only, we will never deviate from the original order.
